We are proud to operate a Quibble Free Policy here at 
MatchaAlternatives.com

 

We’ve had enough hassles over the years with unreasonable companies and arduous return policies!

The way we figure it, you will only want to return an item if:

• it has spilled, damaged or broken during shipping 
• it’s defective or 
• you’ve changed your mind

So, here’s how simple it is:

1: Our complaints window is 14 calendar days. Email us a photo of the item, and describe what the issue is within 14 days. You can email us at: feelgood@matchaalternatives.com

2: If it is due to damage during shipping, we will shake our fists in the air at the USPS and send you a replacement packet of the same tea in the same size, or a replacement unit of the teaware. You get to keep the damaged item, simple.

3: If in the exceptional situation where the product itself is defective, then we profusely apologize and will send you a replacement packet of the same tea in the same size, or a replacement unit of the teaware. Again, you get to keep the damaged item. If you would prefer a cash refund, please mention this in your email.

4: If you’ve simply changed your mind and it’s within 72 hours of placing your order, email us and we will send you a store credit code that you can apply to a replacement item of your choice (assuming the first item has already been sent out). However, if you contact us fast enough then depending on the speed on our fulfilment partner we may be able to cancel the order before it is shipped, in which case we can will send a store credit (or full cash refund should you request it at the time of your complaint).

Naturally we reserve the right to limit the number of times we might provide a refund or credit for a change of mind or buyer's remorse on an individual or store wide level.

Our return window is 14 calendar days except for a change of mind where is it 72 hours. If 14 calendar days have gone by since your purchase, unfortunately, we can’t offer you a refund or replacement product for the above reasons. We believe after 14 days it will no longer be possible to tell if a product was problematic due to shipping, our fulfilment or due to some accident in the home whether you are aware of it or not. 

An exception and extension of our 14 day policy above is that we can provide a full refund or store credit up to 30 days after the date of purchase on the condition that the purchaser ships the unopened undamaged product back to our fulfilment centre. Once the product has been returned we will issue you with a store credit.

Importantly, gift cards are non-refundable, though we can’t imagine you would want to return a gift card anyway! ;-)

 

Cash Refunds

In the context provided above, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, normally within 3-5 business days. Sometimes banks can take longer so if you don't see the refund within 7 business days, please contact us and we will sort it out.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or credit card again. It may take some time before your refund is officially posted by your financial provider.

If you’ve done all of this and you still have not received your refund yet after a reasonable amount of time has passed, please contact us at feelgood@matchaalternatives.com and we’ll get right on it!

 

Gifts

All recipients of gifts (when shipped directly to the recipient only) may contact Matcha Alternatives for a store credit if they are unhappy with the gift, so that they may receive store credit in order to purchase another item. Naturally cash refunds can only be issued to the purchaser.