PROCESSING AND SHIPPING TIMES

We ship as fast as possible, 90% of orders ship within ~2 business days Monday - Friday, then, shipping itself normally takes within 3-5 business days, to make a grand total of usually 5-7 business days from order to delivery.

Sometimes but rarely, we are out of stock for a particular tea or teaware (but usually we update our website's stock measure in time).

All of our teas are delivered weekly to our shipping centre to ensure maximum freshness :-)

Occasionally if there’s high volume due to a holiday or unexpected event, it will take us an extra couple of days. We do not ship on Saturday or Sunday (even with our super antioxidant powers, we still need our weekends).

We ship by the United States Postal Service and United Parcel Service (UPS) in the US.  Orders under 1lb normally ship via First Class Mail, orders over 1lb (but less than 7-8lb) usually go by USPS Priority Mail, and orders over 7-8 lbs are normally sent via UPS, although these cannot be guaranteed.

EXPEDITED SHIPPING

If you need expedited service, please email us at feelgood@matchaalternatives.com. We will give you a quote on the additional fees, and you don’t have to worry: we respond very fast to our emails!

INCORRECT AND OLD ADDRESSES

If you make a mistake and enter an address that requires a correction, contact us immediately and we'll gladly contact UPS or the USPS on your behalf to redirect your order (assuming UPS/USPS allows the change given the amount of time that has passed).

However, these services charge a $14 fee for intercepting a package already in transit plus a $6 charge for our fulfilment partner, we sadly must pass this $20 address-correction fee on to you (please note we won't add any additional charges beyond what UPS or USPS demands). For simplicity, we have created a Product "Change of Address" set at $20.00 to add to your cart and take through check out for such an occasion. 

Please contact us and we will send you a link for this Change of Address purchase and will also contact UPS or USPS as soon as we receive the order confirmation. Please double check your order before submitting and please remove any addresses that are no longer valid from your account details. This will prevent you from selecting them in error in the future.

WHY DO WE SHIP IN BOXES INSTEAD OF ENVELOPES?

If you've ever received an order from us, you'll know we always ship in boxes even when it's just a 1oz pouch of tea. This is because luxury loose leaf tea poses a shipping challenge: The leaves are very delicate and many of our teas (Chamomile, we're looking at you!) take up a surprising amount of space for their weight, as they are full leaf or blossom teas. We therefore ship everything in boxes to protect your tea. No one wants to spend money on a few ounces of gorgeous tea and have it arrive in a sad powder.

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Click for our Refund Policy

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Any questions?

Please email us at feelgood@matchaalternatives.com